A PT Luna Sonic Wellness Company
Privacy Policy
Effective Date: August 16, 2025
1. Introduction
PT Luna Sonic Wellness ("Luna Sonic Wellness," "we," "us," or "our") operates Serendipity Sounds and Live@Serendipity Wellness Villas. We are committed to protecting your privacy and personal information in accordance with Indonesian data protection laws.
This Privacy Policy explains how we collect, use, store, and protect your information when you use our services or visit our website.
2. Information We Collect
2.1 Personal Information You Provide
- Name and contact details (email, phone number, address)
- Booking and reservation information
- Payment information (processed securely through authorized payment processors)
- Health information relevant to our wellness services
- Communication preferences
- Emergency contact information
2.2 Information Automatically Collected
- Website usage data and analytics
- IP address and browser information
- Device information
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your personal information to:
- Process bookings and provide requested services
- Communicate about your reservations and services
- Process payments securely
- Ensure your health and safety during sessions
- Improve our services and customer experience
- Send service updates and promotional communications (with your consent)
- Comply with legal requirements
- Protect our business and prevent fraud
4. Information Sharing
We do not sell your personal information. We may share your information with:
4.1 Service Providers
- Payment processors (for secure transaction processing)
- Booking system providers
- Email and communication platforms
- Website hosting and analytics services
4.2 Legal Requirements
- When required by Indonesian law or legal process
- To protect the safety and rights of our guests and staff
- In emergency situations
4.3 Business Transfers
- In the event of a merger, sale, or transfer of business assets
5. Data Security
Luna Sonic Wellness implements appropriate security measures to protect your personal information:
- Secure data transmission and storage
- Limited access to personal information on a need-to-know basis
- Regular security assessments
- Secure payment processing through authorized providers
6. Your Rights
Under Indonesian data protection laws, you have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your information (subject to legal requirements)
- Withdraw consent for marketing communications
- Request information about how your data is processed
To exercise these rights, contact us using the information provided below.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Booking and payment information is typically retained for 7 years for accounting and legal purposes.
8. Cookies and Tracking
Our website uses cookies and similar technologies to:
- Improve website functionality
- Analyze website usage
- Remember your preferences
- Provide personalized content
You can control cookie settings through your browser, but some website features may not function properly if cookies are disabled.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. International Transfers
Your information may be transferred to and processed in countries outside Indonesia. We ensure appropriate safeguards are in place to protect your information during such transfers.
11. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and updating the effective date.
13. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
PT Luna Sonic Wellness
Operating as Serendipity Sounds & Live@Serendipity Wellness Villas
Ruko 20 Pertokoan Kuta Mulia
Jl Majapahit No 18B
Badung, Kuta, Bali, 80361
Indonesia
Email: lunasonic.id@gmail.com
Phone: +62 813 6760 4926
Website: www.serendipitysounds.com
14. Consent
By using our services and website, you consent to the collection and use of your information as described in this Privacy Policy.