Terms of Service
Terms of Service
Effective Date: August 16, 2025
1. About Our Services
These Terms of Service ("Terms") govern your use of services provided by PT Luna Sonic Wellness ("Luna Sonic Wellness," "we," "us," or "our"), an Indonesian company operating the following brands:
-
Serendipity Sounds - Sound healing, meditation, and wellness services
-
Live@Serendipity Wellness Villas - Accommodation and retreat experiences
By booking our services or using our website, you agree to these Terms.
2. Services Offered
Luna Sonic Wellness provides under our brand Serendipity Sounds:
- Individual and couples sound healing sessions
- Group sound healing classes and workshops
- Sound healing training programs
- Wellness villa accommodations and retreat packages
- Recording studio services
- Related wellness and healing services
3. Booking and Payment
3.1 Reservations
- All bookings must be confirmed through our official booking system
- A deposit may be required to secure your reservation
- Availability is subject to confirmation
3.2 Payment Terms
- Payment is processed by Luna Sonic Wellness through authorized payment processors
- Full payment may be required at time of booking or as specified
- All prices are in Indonesian Rupiah (IDR) as indicated
- Prices include applicable taxes where required by Indonesian law
3.3 Cancellation Policy
- Individual Sessions: 24-hour cancellation notice required for full refund
- Group Classes: 12-hour cancellation notice required
- Wellness Villa Bookings: 72-hour cancellation notice required
- Retreat Packages: Cancellation terms vary by package (minimum 7 days)
4. Health and Safety
4.1 Medical Considerations
- Sound healing and wellness services are not medical treatments
- Consult your healthcare provider before participating if you have medical conditions
- Inform us of pregnancy, heart conditions, or sound sensitivities
4.2 Participant Responsibilities
- Arrive sober and in appropriate condition to participate
- Follow all safety instructions provided by facilitators
- Respect other participants and maintain appropriate behavior
5. Accommodation Terms (Live@Serendipity Wellness Villas)
5.1 Check-in/Check-out
- Check-in: 3:00 PM local time
- Check-out: 11:00 AM local time
- Early check-in/late check-out subject to availability
5.2 Villa Policies
- Maximum occupancy as specified per villa
- No smoking inside villas
- Respect for property and local community required
- Additional charges may apply for damages
6. Intellectual Property
All content, including sound recordings, meditation guides, and wellness programs created by Luna Sonic Wellness are protected by intellectual property rights and may not be reproduced without permission.
7. Liability and Disclaimers
7.1 Limitation of Liability
Luna Sonic Wellness provides wellness services for relaxation and personal growth. We are not liable for:
- Personal injuries during activities (beyond gross negligence)
- Loss of personal items
- Outcomes or results from wellness services
7.2 Force Majeure
We are not responsible for cancellations due to weather, natural disasters, government regulations, or other circumstances beyond our control.
8. Privacy and Data Protection
Luna Sonic Wellness respects your privacy. We collect and use personal information in accordance with Indonesian data protection laws and our Privacy Policy. Your booking and contact information is used solely for service delivery and communication.
9. Dispute Resolution
Any disputes arising from these Terms will be resolved through:
1. Good faith negotiation
2. Mediation in Bali, Indonesia
3. Indonesian courts if necessary
10. Governing Law
These Terms are governed by the laws of the Republic of Indonesia.
11. Contact Information
PT Luna Sonic Wellness
Operating as Serendipity Sounds & Live@Serendipity Wellness Villas
Ruko 20 Pertokoan Kuta Mulia
Jl Majapahit No 18B
Badung, Kuta, Bali, 80361
Indonesia
Email: lunasonic.id@gmail.com
Phone: +62 813 676 049 26
Website: www.serendipitysounds.com
12. Changes to Terms
Luna Sonic Wellness reserves the right to update these Terms at any time. Continued use of our services constitutes acceptance of updated Terms.
By booking our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.